As an Associate within the Community Support team at Bitpanda, your mission is to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. You will serve as a visible and trusted representative of Bitpanda in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment, support users, and foster healthy community interactions in real time. * Support community sentiment and trust, acting as a between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends. * Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces. * Support for your mental wellbeing – Access confidential coaching, counselling, and mental health .
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